When you are trying to access the data on an external USB hard drive you might receive the error message saying “USB Device not recognized: One of the devices attached to the computer/ laptop has malfunctioned, and Windows does not recognise it.” It is one of the most common and general error which often leads the windows users to frustration and panic as well. As soon as you plug in the USB drive after coming home from the office and what you find is the Window is displaying the message and stays still hence not letting you retrieve the data making it impossible for you to use the USB pen-drive any further. However, there are methods which can help you in fixing the issues.
Causes of the USB device not recognized error are:
The users come across the problem due to some of the reasons or situation exist as:
• Currently loaded USB driver has become unstable or corrupt
• PC might require update for issues that may conflict with the USB external hard drive and Windows
• Windows might be missing some critical updates as hardware or software issues may rise
• USB controllers may have become unstable or corrupt
• External drive may be entering selective suspend
• PC motherboard may need updated drivers
You can follow the blogs steps in the methods to solve the USB not recognized error:
Method 1: Start with the uninstall and then reconnect the external hard drive
You can begin with the uninstallation of the external hard drive and then be reconnecting it to the PC or laptop. Follow the blog steps below as it would be easy for you to implement the method. The method solves the issues were currently loaded USB driver has become unstable or corrupt.
Step 1: Select the start icon on the Windows screen and type Device Manager in the search box
Step 2: Select the Device Manager from the returned list
Step 3: Select the disk drivers from the hardware list
Step 4: Right-click on the USB external hard drive with the issues and select the uninstall option
Step 5: After the device is uninstalled you can unplug the USB cable
Step 6: Wait for few minutes and then reconnect the USB cable and driver will be automatically loaded
Step 7: Check the USB drive in Windows Explorer
Method 2: Install the Latest Windows Updates
The method says installing the latest Windows updates might help you in getting rid of the USB not recognised error. As the latest drivers will be installed on the USB external hard drive.
Step 1: Select the start icon or press the Window icon on the keyboard and type the Windows Update in the search box and then you must select the Windows Update in the result panel
Step 2: Select the check for updates and after the scan is complete select the review optional updates
Step 3: On the checkbox next to the updates tick for it and then select the Install updates
Step 4: In case the prompt appears to review the license you must tick the “I Agree” Checkbox and proceed further
Step 5: Now you need to follow the onscreen instructions to download and install updates
Sep 6: If prompted reboot the system
Method 3: Reinstall the USB controllers
Step 1: Select the Start icon or press the Windows key on the keyboard and type the Device Manager in the search box and select the Device Manager
Step 2: Expand the USB controllers and right-click on a device to select for uninstalling and repeat for each device
Step 3: Once you are done with it. Reboot the computer system, and your USB controllers will automatically installed.
Method 4: Disable the selective suspend setting
The method helps in preventing the USB external drive from powering down
Step 1: Click on the start icon of your Windows or press the window button on the keyboard and choose power plan by typing the power plan in the search box
Step 2: You need to select the change plan settings by click on the option
Step 3: Next is to change the advanced power settings
Step 4: Select the box to expand USB settings and select the USB selective suspend settings
Step 5: Select plugged in, select the drop-down menu and then select the disabled
Step 6: In case of laptop you are required to select the battery and select the drop-down menu and then select the disabled
Step 7: Select Apply and then OK.
Method 5: Install the Motherboard latest chipset drivers
With this method, your system motherboard chipset drivers will be updated.
Step 1: You need to review the computer documentation that contains the motherboard manufactures
Step 2: You can visit the computer or laptop manufacture website
Step 3: Navigate the websites to find the appropriate drivers for your motherboard and get the issues fixed
If you still face issues with the USB drive, you can get in touch with our experienced and certified tech experts. With no time you can get in touch with us and get the online remote support service for fixing the issues instantly.